FAQ

Frequently asked questions

Company Info

Our facilities are headquartered in Irvine, California. However, we are an international supplier to manufacturers and distributors around the globe.

Our standard office hours are from 8:00 a.m. to 5:00 p.m. (Pacific Time), Monday through Friday. 24x7 support is also available should your operation require that level of service.

Exact Industries is focused on providing supply chain solutions through our dedicated client partnerships and customized services. Exact Fastener and Supply, Inc. (EFS) is our wholly owned subsidiary dedicated to the refinement and continuous improvemnet of our fasterner and industrial products distribution operation.

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Services

We offer expertise in all facets of industrial product procurement, management and usage. Our Certified Fastener Specialists™ are accredited by the Fastener Training Institute®, allowing us to provide deeper engagement through strong technical product expertise. We are also ISO certified within our own internal operations, providing us valuable supply chain insights that can bring value to your production floor. We are well versed and have a proven track record in assiting with reliable forecasting, stabilized purchase orders, and controling expenses by reducing or eliminating costly purchasing errors.

Absolutely! In fact, our superior service has kept many clients with us for more than 30 years. Our in-house sales and engineering team go beyond simply providing product guidance. We aim to help you optimize your procurement spend by developing a solid understanding of your operation, your needs and your expectations.

Yes. Our Reps can assist or restock your warehouses, field vehicles, job site or satellite locations with service throughout the Western United States.

As your supply chain partner, we are willing to invest in your success by stocking “bonded” inventory specifically for your needs. If your specialized item is not in our stock, we are committed to obtaining and stocking it for you. We also offer custom manufacturing of your product from prints.

We offer customized restocking and product supply based on YOUR specific needs. Over time, we can help analyze your usage data to develop an optimal replenishment plan for your operation and to meet your most critical demands. Regardless of the service type, our team will be directly in tune with your needs and provide continuous analysis (and feedback) to ensure you have only what you need, when you need it.

Of course, we'd love to. Our Exact client training program is geared towards design or procurement staff, to assist them in everything from product technical guidance, cost reduction and supply management, to simplified billings and invoicing. We've been doing this a long time. Let us share that knowledge with your staff.

Customization

Yes. Our Kitting Service provides custom packaging that is done in-house and offers the benefits of having a single source for multiple products and instant order replenishment. In addition, you can reduce inventory costs by leveraging our distribution warehouses for storage until you need the product in-hand.